Privacy Policy
Last updated: March 19, 2024
Important Notice: By using AllyVolt's services, you trust us with your information. We take your privacy seriously and are committed to protecting it. Please read this policy carefully to understand how we handle your data.
1. Information We Collect
We collect information you provide directly and data generated from your use of our services.
1.1 Information You Provide
- Account Information: Name, email, phone number, password
- Profile Information: Vehicle details, charging preferences
- Payment Information: Credit card details (processed securely by our payment providers)
- Communication Data: Messages, feedback, support requests
1.2 Automatically Collected Information
- Device Information: IP address, browser type, device identifiers
- Usage Data: Charging sessions, app interactions, feature usage
- Location Data: GPS location (with your permission)
- Technical Data: Error logs, performance data
Location Data Notice: We collect precise location data to show you nearby charging stations and optimize your charging experience. You can control location permissions through your device settings.
2. How We Use Your Information
We use your information to provide and improve our services, and to maintain a secure platform.
2.1 Core Service Purposes
- Providing access to charging stations
- Processing payments and transactions
- Managing your account and preferences
- Sending service notifications and updates
- Providing customer support
2.2 Improvement and Analytics
- Analyzing service usage and performance
- Developing new features and services
- Troubleshooting technical issues
- Conducting research and analytics
2.3 Marketing and Communications
- Sending promotional communications (with your consent)
- Providing personalized recommendations
- Conducting surveys and collecting feedback
Marketing Opt-Out: You can opt out of marketing communications at any time through your account settings or by clicking the "unsubscribe" link in our emails.
3. Information Sharing
We share your information only when necessary to provide our services or as required by law.
3.1 Service Providers
- Payment Processors: Stripe, Apple Pay, Google Pay
- Cloud Services: Amazon Web Services, Google Cloud
- Analytics: Google Analytics, Mixpanel
- Customer Support: Zendesk, Intercom
3.2 Legal Requirements
We may share information:
- To comply with legal obligations
- To protect rights and safety
- To respond to valid legal requests
- In connection with a business transfer or merger
Data Transfer Notice: We may transfer your data to servers located outside your country. By using our services, you consent to such transfers in accordance with this Privacy Policy.
4. Your Privacy Rights
You have control over your personal information and how it's used.
4.1 Your Rights Include
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a usable format
- Opt-Out: Control marketing communications and data usage
4.2 California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
4.3 European Privacy Rights (GDPR)
EU/EEA residents have additional rights:
- Right to object to processing
- Right to restrict processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
Exercise Your Rights: Contact us at [email protected] to exercise your privacy rights. We'll respond to your request within 30 days.
5. Data Security
We implement appropriate technical and organizational measures to protect your data.
5.1 Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data security
- Incident response procedures
5.2 Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide our services
- Required by law
- Necessary for legitimate business purposes
Security Notice: While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.